gift mugs make great coffee mug gifts Custom Full Color Sublimation Decorated Photo Coffee Mugs The Coffee Mug Lovers Paradise most frequently asked questions For Frequently Asked Questions and answers (FAQ) Click to enter our searchable FAQ pages Or, you can consult any of the topics listed below for answers to the most frequently asked questions,  or you can type any word you're looking for into the "Find" box below and the server will return the word you're looking for on this page highlighted.  Repeat clicking so that the cursor jumps to the next word it found, if any. Then just click on the link you like and the corresponding web page will open.  You can also select the topic you're interested in from any of the links listed further below. Thank you for your visit and happy hunting. May we suggest you also read the observations our customers made about our full-color Gift Mugs? You can access our Gift Mugs Corner from here   Table of Contents - Frequently Asked Questions (FAQ) Just click on any topic to see our answers to your most frequently asked questions: How do I go about getting my own design and text on a ceramic coffee mug ? Where can I find appropriate designs and slogans for my custom mug ? What makes  <gift mugs> decorations different from other mugs ? How do I order ? What is the difference between sublimation and ceramic decal decoration ? . To top . How long does it take to receive my custom decorated mug ? I have heard that there are some color shifts on decorated ceramic products. Can you explain? How do I prepare my digital art for easy e-mailing? My graphics program does not tell me the resolution of my images. What can I do to make sure my artwork has a resolution of at least 300 dpi's? Are there any restrictions concerning the personalization of the mugs? . To top . What is sublimation? What mug sizes are available and are all your mugs white-glazed? Do you have heat activated - thermal sensitive - coffee mug decorations? What sizes of mugs do you carry. Are they all white-glazed ceramics? My digital images come from the Internet and have a resolution of only 72 dots per inch. Can you reproduce them well on your sublimation mugs? . To top . Sample Mugs - I want to order a sizeable quantity of mugs but before ordering I would like to see a sample. How do you handle this? Can digital art that is produced with programs like MS Word or Power Point be used to decorate mugs? Your  Gift Mugs are decorated in full color. Are there colors that are easier to reproduce on mugs than others? Can I send you my digital art files on Zip discs or CD-ROM's? How do I best prepare my business cards for printing on coffee mugs? . To top . What is a fractal? What are some examples of fractals? How come that sometimes text or straight and delimited designs appear a little bit tilted, that is, they're not completely parallel to the mug's top or bottom? Why should I insure my mug shipment if it's already well packed; and why do you offer Delivery Confirmation Receipts? What are your delivery times (lead time)? I cannot decide on what mug side (with respect to the mug handle) to put my mug decoration . To top . How can I eliminate the white background on my digital raster/bitmap artwork - the square block -  as I do not want it to print. This white area should be transparent. How "light" a color can you reproduce on the sublimation coffee mugs? What is the difference between a wrap-around decoration and a handle-to-handle decoration? Why are the differences in appearance from one mug decoration to another using the same digital artwork? Why does the same color in a bitmap/raster file not turn out to be the same in a vector artwork file or vice versa? . To Top . I cannot save my digital art work files with a resolution of 300 dpi's. What can I do? Can I send you .eps formatted art work files? Why do I have to enter my personal data every time I send you an on-line Order and/or Payment Form? I am tired of entering the same information several times. How can I order several different mugs, but only 1 of each? Do I need to do several separate order forms? Can I order over the phone or do I have to send in your secure on-line order form? . To Top . Why is your ordering and payment process so difficult and cumbersome? Can I put my Sublimation-decorated coffee mug on an electric Mug Warmer? Can you recommend a shade of red and blue that prints nicely with your sublimation process on custom coffee mugs? Why is the reproduction of my digital art work on your coffee mugs different from what I see in my monitor? How can the same image look different on the same color monitor depending on whether I chose RGB/Windows or RGB/Macintosh? . To top  . I printed my image on my printer but your mug decorations are not the same The virtual mug you e-mailed is rather fuzzy is this how the printed mug will be? The virtual mug decoration you e-mailed with your order confirmation does not cover the mug completely  Can I have my favorite poem printed on a single coffee mug for a gift? . To top  . How can I compute the size of a digital image Black, Dark-Blue and Cobalt colored coffee mugs - Why don't you offer them? What is Pixelation - or Pixellation? Why do my drop shadows have a "pinkish" hue to them on your coffee mug decorations.  In my digital file they show as real grey? Can you put my digital image on the inside of your coffee mugs, too? . To top  .       . To top

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