What you asked us:

Hello to all at Giftmugs, Thank you for your prompt responses.  I have to make a quick constructive comment about the purchase process re. the amount of paperwork involved, I have purchased cars with less transaction time.  It's your procedure and it seems obvious that you have had some acceptance issues in the past, part of the game.  I would recommend a quick review to streamline the process, to a new customer it is almost not worth the effort, it's only a coffee mug. Again this is purely a constructive comment. I will admit there is little grey in the process. On the business side, can you give me your best estimate for a delivery date to California? thanks Dave Weiser	Thank you for your e-mail and observations. We fully understand your concern and share your observations. Yet, unlike a car purchase (which caused you less work than the ordering of only one single coffee mug from our web site)  we offer a myriad of options - all of which are not applicable to a car purchase where you select from a few standard items and are done with. Our site is for the purchase of a completely customized product where the buyer "creates" his or her own version. Just imagine what an on-line order form from, for example, GM would look like if every aspect of the product could be customized?! Or better still, if each buyer where to build his/her car from scratch, as we offer our customers. In light of this and in response to suggestions like yours, we developed a ONE CLICK order form from which almost any and all of our standard mugs can be easily ordered - without having to wade through our custom mug order form. Yet, low and behold, very few customers use it and, apparently, prefer, by a "long shot" our long form. You might want to take a look at how easy it is to order from here: http://www.giftmugs.com/sampler/various/V0484-Intimate-Love-Coffee-Mugs.htm By the way, this web page not only permits you to order with ONE CLICK but also gives access to our regular, long form. As always, we welcome constructive contributions by our customers, and/or any expert in this matter, and look forward to receiving your "quick review to streamline the process" and hope that your suggestions will permit us to offer our customers a buying experience worth remembering and enjoying. Again, many thanks for your order (which was shipped today) and we look forward with great interest to hearing from you very shortly. P.S. Yes, it's only a coffee mug! Yet it too deserves all attention to detail and wishes of our customers - just like a car.
Hello. My name is Joanna Krug. I live in Poland and I am collector of free samples. If You could send me samples of your products I would be thankful. Thank you. Have a nice day. My address: Joanna Krug, Orzechowa 46/10 50-540 Wroclaw, POLAND	We have not yet been able to respond to this inquiry. Maybe some of our readers might want to do so.
I am looking to have a mug created.  I have designed it and have it in a PDF file.  I would like it to wrap all the way around the mug with the writing on one side.  My question is, what size should I set it to, so that it fits on the mug the way I would like? I have tried to have this made before with another company and it turned out terrible, color was bad, writing was in the wrong spot, etc., and would like to avoid this happening again (not to mention $ wasted). Thanks for your feedback. Melissa	Yes, indeed, we can decorate our coffee mugs as you describe. Please make sure that the resolution of your digital images have at least a resolution 300dpi's and are in the final dimensions, or larger. You can find the various mug dimensions by entering the word: dimensions  into our FAQ's search box found here: http://www.giftmugs.com/ourfaqs/index.html With respect to colors, we always use customer-submitted digital image files AS IS. If color reproduction is critical, you should seriously consider ordering a sample mug first. For more details on sample mugs, please consult here: http://www.giftmugs.com/admin/faq02.htm#16samplemug
Hello.  I've bought items from you before and have been very satisfied.  I want to do this: I want to mail you a picture, specifically a map picture of the State of Illinois, which I want to be put on one side of a mug.  I would also provide the text I want for the other side of the mug.  I fully realize that I will be charged substantially extra for not sending you the picture electronically.  I have two questions: 1) will you do this, as you did a couple of years when I last ordered with you? 2) are you technologically able to alter the picture in small ways - specifically, the map picture identifies three cities of Illinois, but I want only Chicago identified.  Is this possible to do without massive inconvenience/cost?  Thank you.  George Sirgiovanni	We can digitize (scan) your hard copy photo and create a digital image suitable for printing on our coffee mugs. We charge US$5.00 for each scan. We can also make small modifications and alterations at very reasonable costs as shown here: http://www.giftmugs.com/admin/Custom-Art-Coffee-Mugs.html You can submit the required text with a regular e-mail, as long as you indicate in our secure on-line order form the font type and font color you require: http://www.giftmugs.com/admin/order-pay.htm
Thank you for the mugs.  I received them very quickly and they were wrapped very carefully.  I appreciate your speed in creation and delivery.   I thought I should let you know that I was disappointed with the quality of the typeface on the mugs.  I hadn't anticipated that the font would look so blurry.  White spaces inside letters (like in the 'a' and 'e' and 'p' and 'g' and even 'h' and 's') didn't show up or barely showed up.  It makes the writing a bit difficult to read.  If I'd realized that this would be a problem, I would have chosen a different font.  You may have addressed this on the website, but it looked fine when I created the file and so I didn't think twice about it.  I only mention this because I think it would help future customers to know when their font is dangerously tight.  I didn't notice anything from the proof that you sent because it was so small so I couldn't see the individual letters, and I never thought it would look different from what I sent you.   I don't think this will stop me from ordering from Giftmugs again.  I love the concept and, except for the font concern, am pleased with your service.  I just thought you might want to know about this feedback.   Thanks very much for your careful attention to this order.  I appreciate it.	We understand your concern about the lettering you submitted. As always, we use customer-submitted digital image files AS IS, and the mug decoration is exactly as you submitted it. If a decoration is critical, either as far as color is concerned or any other aspect - in your case text - we always recommend ordering a sample mug first. We have expressed this in so many places in our web site and e-mails, that we're hesitant to mention it again here. A sample mug is important as any digital image or text when seen on a monitor will never be the same as when printed on a ceramic coffee mug or elsewhere, for that matter. The images and text vary widely even on different monitors. Each image we receive from our customers looks different on any of the many monitors we use and hence, we do not know what any image really should look like. The image you see with your monitor might or might not be shown the same way on our monitors. With respect to text, we have always preferred fonts from the sans-serif family, vs. serif fonts. The lettering and text in this web site are produced with the sans-serif font: Verdana and/or Helvetica. By using a serif font in the same font size as the above Verdana font, such as Times New Roman, this very sentence would look like this. The text you prepared and submitted was Arial Black. Most fonts when used with their BOLD or Black option are not very pleasant to look at or easy to read on our mugs and hence, Bold or Black options should only be used for emphasis and never for the entire text. (Note, the fonts mentioned here can only be seen on your monitor if they're installed on your computer. Otherwise they will default to your computers default font.) The virtual mug layout we send along with our order confirmation is only to show what your decorated mug might look like and since it's in a very low resolution, no details will show. They only show in a sample mug decoration. To make our point, we have reproduced the above paragraph again, this time with Arial Black: The virtual mug layout we send along with our order confirmation is only to show what your decorated mug might look like and since it's in a very low resolution, no details will show. They only show in a sample mug decoration. It's very hard to read. Wouldn't you agree?
Your website is incredibly detailed, yet because I'm not a professional graphic artist I have a few  questions and just want to double-check everything.   First of all, I want an image on both sides, and both are simply font.  It appears that would be a wrap-around, yes?  There may be a small digitized, stylized hippo at the bottom of one of the fonts that I grabbed off a website - but it's not a "Photo," but a little .gif.    1)  I use Adobe Photoshop 6.0 and Adobe Photoshop CS.  Is this acceptable for making my artwork, which is only font?  Or do you still prefer Illustrator?  (I downloaded a free trial version of Illustrator just in case!)   2)  I understand that the fonts should be a .tif over 300 dpi.  I can put this on a transparent background.   3)  Naturally, I can make the font any color to send to you, but do you charge more for color than a simple black or one color logo?  (like Adobe's various rainbow effects).    4)  Because there are no photos - just font - I should be able to e-mail the graphics to you with no problems.  All mugs will be the same.   5)  Is there anything I'm overlooking, or am I thinking too hard?!    THank you very much in advance. Debi Bradford	Permit us to answer your questions in your sequence. 1.) PhotoShop format is acceptable as long as the resolution of your works space is 300 dpi's AND your image size is in the final dimensions of the desired mug decoration, or larger. It does not matter whether you use graphics, photos, illustrations or only fonts or a combination of all of them. 2.) You can put your designs on an all transparent background or all white. White is OK as we cannot print the color "white" and hence, all white space will NOT be printed by us. The .tif format is also acceptable but why change it from PhotoShop which we can use and lose the transparency? Just make sure that you flatten all layers before sending it to us. 3.) You can use any colors you want. We do NOT charge extra for any colors and we can print any color as long as it's in the color gamut. Remember, we use any and all customer-submitted digital image files AS IS. 4.) You should be able to send us any graphic file, photos or no, or any combination thereof ,without any problems, as long as they meet with our criteria. Note: In general, we do not use any digital file in the .gif format. Hence if you have a .gif file you might want to consider converting it to another file format, such as .tif or .jpg before using it - always considering the resolution and size requirements indicated above. For image placement options on our coffee mugs you might want to consult here first:
Hi, I had you print a few mugs for me last year and was really impressed with your speed, professionalism and beautiful print job.  Unfortunately, I am visiting the recipient of one of these gifts and the image has almost completely vanished from the mug. It looks terrible.  I see that underneath you stamped a hand-wash message, though I have plenty of these mugs (from a different source) at my home that are in constant use, always washed in the dishwasher and are in perfect shape after two years. This leads me to believe that the print job on your mugs is quite inferior, or there was a defect in the print job.  Considering the price of these per mug, I am very disappointed. Just thought you should know that your product is not holding up. Sincerely, Kim Curtis	Hello Kim Curtis, We're very sorry to hear that your mug decorations have faded and no longer shine, (or as you say: "the image has almost completely vanished") as when you received them. We're not disputing your claim but our staff is using, on a daily basis for over 4 years now,  the same mugs and there is hardly any deterioration in the mug decoration at all.  Our mugs are used daily in the microwave oven but have never seen the inside of a dish washer. As indicated on the bottom of our mugs and in our web site, we do not recommend using dish washers and exposing them to direct sun light. Since we have no influence over how our customers use and treat our full-color, custom-decorated coffee mugs, we cannot offer any opinion nor suggestions other than those indicated at the bottom of each coffee mug and our web site. Again, we're very sorry that your mugs are not holding up as ours do. P.S. Since you did not indicate what printing process was used for the mugs you mention as a reference, it's quite possible that they hold up longer, as a mass produced spot-color mug might. P.S.S. One of our competitors offers mugs as dishwasher save. However in the fine print it says, and we quote: "Our Mugs are considered Dishwasher Proof, (tested for 100 washes) But due to the abrasive and acidic nature of modern detergents for longevity of the logo/picture it is advisable to handwash." (The Mug King)

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