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Personalized coffee mug.
My wife had a coffee mug that was given to her many years ago...it had
her name, Jeanne, on it and several characteristics of that
name....don't remember all of what was written...do you have any cup
like this....thanks!
joe jenkins |
We can decorate coffee mugs
for you with the name "Jeanne" on it. We have no problems there. The
difficulties we encounter is with the: "several characteristics of that
name". It would be very hard for us to know what was on your wife's
coffee mug if you have difficulties with this.
We are very sorry but if you cannot supply more details we will not be
able to decorate a coffee mug that would correspond to the one you had
in the past. |
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I am looking at your site and
trying to figure out if I can order a mug with an image from the artist
Georgia O'Keefe found on the internet? I am having trouble figuring that
out.
Example: image found at xxx
Is this possible? Matt Urbanek
|
In general, any digital image
file copied from the Internet cannot be used by us for the decoration of
our full-color, custom-decorated coffee mugs and sports bottles. The
reasons are primarily these:
- The resolution of most, if not all, digital images on the Net
are only either 72 dpi's or 96 dpi's while we require a minimum
resolution of at least 300 dpi's AND the digital image has to be in
the physical dimensions, or larger, that will appear on the
decorated coffee mug.
We cannot use copyrighted material - and most of the images on the
Internet are copyrighted. Hence our customers will have to obtain
the right to copy a given image from the copyright holder and send
us the written consent along with their gift mugs order.
If you can satisfy the above two requirements, we'll be very happy to
decorate full-color coffee gift mugs for you. |
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I had a question about the morph mugs...I am not a coffee
drinker, but my father-in-law is and he is looking for a coffee
mug that will allow his four fingers to fit and hold the cup.
Will the 15 oz coffee mug allow him to do that. He does not
have very large hands...but most coffee mugs that I have seen
only allow 3 fingers and not four.
Question 2:
Do I need to send you an image or do I describe what I want it
to say and look like?
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Our temperature sensitive, color changing
Morph or Chameleon coffee mugs are of the same size as our regular,
white 11-oz or 15-oz coffee mugs. The size of the mug handle is not
determined whether the coffee mug is a Morph mug or just a regular
coffee mug. The handle size is largely determined by the size of the
coffee mug in general: the larger the coffee mug the "larger" the mug
handle can be.
Since we're no experts in finger and hand sizes, we're not able to
answer your question on whether or not your father-in-law's four fingers
will fit into our mug handle. However, a male staff member's four
fingers easily fit within the mug handle of our all white, 15-oz coffee
gift mugs, maybe only because he does not have large fingers.... who
knows.If your mug decoration is to be of a digital image file or a
digital photo, you'd have to up-load it to our servers. If, on the other
hand, you require only some text, you need only to indicate the desired
text, text font, text color and text size in our
secure on-line order form.
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Coffee Mugs -
Chopin 11-oz., one
Hello, I would like to have the above item (your standard Chopin 11-oz
coffee mug) shipped to Japan. How should I proceed? Thank you, John
Robinson |
Thank you for
your e-mail and interest in our, full-color, custom-decorated, coffee
gift mugs.
We can ship our mugs world-wide and the easiest way to order our Chopin
mug and have it shipped to Japan would be to just click on the below
link: (which you can also find in
this web page)
To order custom-decorated Gift Mugs click on
link below:
M0506 - Handle-to-Handle mug
decoration
Once we receive the respective order form we'll prepare a detailed order
confirmation along with a virtual mug layout and price details for your
evaluation and acceptance.
Please contact us should you have further questions. Thank you. |
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| I am interested in a Smiley
girl mug for my daughter but I am concerned . Are they safe to drink
out of? I see they cannot go in the dishwasher for fading I think but
can they go in a microwave? Are they safe to drink out of? Please
answer this email so I can be assured before I decide to order. Her
name is Dani. Thanks Mary |
Our mugs are perfectly safe to
drink from and to handle. They are just like any other coffee mug. We
recommend that our mugs not be used in a dishwasher to prevent premature
fading. All our ceramic coffee mugs can be used in a microwave, provided
there is some liquid in the mugs. Do not microwave empty coffee mugs nor
any of our stainless steel coffee mugs. |
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Coffee Mugs - order question -
Hi again, I sent in an order (with payment and photos) a few
days ago and have yet to recieve a confirmation that any of this
was recieved, yet my payment has already been made. Can you
please send me some sort of order confirmation? Also, on the
order form, I was hoping I could have the item overnighted, but
could not find anything that would let me change the shipping
information, yet was billed for 14 dollars. What method of
shipping is this? Standard FexEx? I appoligize if this is
answered somewhere on your site, but I find your site
incrediably confusing. If I do not recieve a confirmation by the
end of the business day, I will cancel my order. Also, just a
suggestion. I understand spam can be a big pain to deal with,
but by not providing an email address, it keeps me from having
the emails I send to you recorded in my "sent" folder. This,
basically, keeps me from protecting myself should you contest
that recieved anything from me, and should I want to go to!
paypal and attempt to get my money back. Also, not having a
phone number seems counterproductive. I would be able to get a
hold of you much faster, and in a timely fashion if a number was
provided. It also makes your company appear more professional.
Please respond today. Thanks.
|
Thank you for
your e-mail and observations.
We provide all the services you mention in your e-mail with our Full
Service Order Form which you elected not to use and used instead
our PayPal order service where we will not contact any of our customers
at all nor provide order confirmations - which is very clearly shown in
the web page and so stated in large lettering.
It also says there that if you are not able to accept these conditions,
not to place your order with the PayPal form, which, again, you ignored.
All relevant information concerning your PayPal order is, again, as
clearly indicated in our PayPal pages, available in your PayPal account.
Our PayPal order form also very clearly indicated how we ship our
orders, all of which you accepted by placing your order with our PayPal
order form.
Also, our PayPal order form states very clearly,
that shipment will take place between 2-6 business days after order
placement (in your case Dec. 15, 2006), which means that we still have
until Dec 26, 2006, before we will have to ship your order. Yet, your
order was shipped with USPS Priority Mail on Dec 18, 2006 and should
arrive shortly at the shipping address you provided with your order.
We also sent you directly from the USPS e-mail server tracking
information about your order as well as provided this information to
your PayPal account directly. It is our customer's responsibility to
make sure that all e-mail that might arrive from FedEx and/or USPS will
not be considered spam by customer's e-mail client - a fact also
indicated in our web sites - as otherwise the tracking information sent
directly from the shipper will never reach you.
With respect to the phone numbers question we assume that you're not
serious and do not have any intention of insulting us or questioning our
integrity just because we do all our business on-line - just like
Amazon, and 1000's of similar e-tailers - and do not provide a phone
which we very clearly state in our web pages.
We did not force you to order from us, you freely
selected to place your order with us and we complied more than 100%
without any complaints. By placing your order with us you also accept
our conditions which are clearly spelled out.
As you can see, we more than complied with what we offer in our PayPal
order pages.
Thank for your order.
Happy Holidays, |
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I received the mug I ordered from the order # xxx. I thought I
had ordered a blue mug with gold lettering. What I received was
a blue mug with black lettering that you can barely see on the
blue mug.
Did I order the wrong thing? What went wrong? L. G. O.
WOW, that's even cooler than I thought. Thanks for your
reply. L. G. O.
|
We shipped and
you received exactly as you ordered, namely:
an 11-oz Blue Morph ceramic coffee mug
with "golden" lettering which will appear as soon as you fill the
mug with a hot liquid.
Please contact us should you have further questions.
|
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I sent in my order for a
coffee mug decorated with some text which you where to create for me and
then e-mail back to me for my evaluation and approval. But instead of
the virtual mug you talk about I received an e-mail telling me to visit
this page:
http://www.giftmugs.com/admin/Custom-Art-Coffee-Mugs.html
Can you explain why I have to visit this page
and have not yet received the virtual mug layout for my evaluation? |
Because of the very popularity
of this feature where we custom-create text you supply with your order
and we then decorate a virtual coffee mug with it for your evaluation
and acceptance, we're, unfortunately, no longer able to provide this
service as we have in the past.
We received just too many such requests/orders which where then not
confirmed by the customer and hence, never became an order for us. Yet
our virtual mug decorations where used to order elsewhere.
Thus, in order to be able to work with our serious customers, we
continue to offer this popular service but against the pre-payment of
the very modest fee indicated in the form.
We'll prepare and e-mail you, just as we always have, our order
confirmation along with detailed price indications and the virtual mug
decoration for your evaluation and acceptance upon receipt of this
special form.
Unfortunately, we'll not be able to proceed with any order requiring
custom work without having receive the corresponding form as indicated
in this
web page.To avoid sending in this form you can prepare you own
text and e-mail it to us in the required digital file format and minimum
quality requirements as indicated in our
ARTS section. |
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Question regarding simple mugs.
Our company would like to provide each staff member with a
simple mug with their name on it. We have many common names.
If we would like 40 mugs with 40 names, probably first or last
name or three letter initials.
Roughly what prices should we expect to pay per mug.
Thanks.
E.F.
|
Thank you for your interest in
an order of all personalized coffee mugs. The prices and price breaks
published in our
price lists are all based on coffee mugs decorated with the very
same digital image, digital photo, or text.
Unfortunately, we're not able to offer any discounts at all for mug
orders where each coffee mug is decorated in a different way and hence
each mug will be billed at the full, published price. Only shipping and
handling charges will be based on the total mug quantity ordered at one
time and shipped to the same address.
We can, however, offer the quantity discount prices shown in our price
lists if one mug side is decorated with the same decoration on all
coffee mugs and the other with some lettering, for example. In this case
the discounted per mug price can be applied based on the mug size and
mug quantity, PLUS US$5.00 per each personalization.
Thus, forty (40) of our 11-oz coffee mugs decorated each differently
and only on one mug side would be, for example, US$14.95 PLUS US$5.00
for a total of US$19.95 per mug, plus S&H.
The same 11-oz mug order decorated with, for example, your company logo
on one side of each mug and a personalization on the other would be:
US$9.95 per mug, plus US$1.50 for a mug decoration on the other mug
side, PLUS US$5.00 per personalization, for a total of US$16.45 plus
S&H. Please note that these are prices as of today and may change over
time. |
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Dear Sir,
Today I received my order. I am not satisfied with your product. I
attached my photo as instructed and chose the black morph. I did not
find a warning telling me that if I chose the black morph my photo would
be covered up and be nearly impossible to see. As this is a gift, I am
forced to reorder it in white. My question is if I choose the white mug
will my image be covered over? My photo is light with several colors.
Please email me as soon as possible. |
Hello Matt xxx,
Thank you for your e-mail and we're very sorry to hear that you are not
satisfied with our product, namely a black Morph or Chameleon coffee mugs that
you ordered from us and supplied your own digital image file.
Please note that your coffee mug decoration will be fully visible as soon as you
pour some hot liquid into this coffee mug. All our Morph or Chameleon coffee
mugs are temperature-sensitive and will change from their black or dark blue
exterior color when cold into white, when hot, and reveal the coffee mug
decoration.
For more details on this you might want to consult our
Morph or
Chameleon web page.
Please contact us should you have further questions.
With best regards,
giftmugs by Bitmark, Inc. |
|
Regarding coffee mugs, can you print my photo on mugs if the
photo is of adult sexual in nature? I've look through your
site and can not find anything about this.
If you can't, would you know of anyone who can print them for
me? Thank You, S
|
We can print any digital
images, artworks, text or digital photos on our coffee mugs that our customers submit as long as the customer is
the owner of the copyright of any submitted material, digital and
otherwise. |
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