What you asked us:	Our Response:
Coffee Mugs - how would you know how we want our picture and writing on the mug? I mean other website there is actually a sample where you can upload your pic and put it on the mug to show how you like it on there exactly. I would like to order some mug from you but I'm really confuse on how I can get my picture to you and all that other stuff!!!!!!!!	We're very sorry to hear that you have difficulties ordering custom-decorated coffee mugs from us. We are very aware that our competition uses a different ordering method. Over the many years we have now been custom decorating not only coffee mugs and sports bottles, but also wall tiles and mosaics, we discovered that our method permits us to offer our customers coffee mug decorations that are of a very high quality and according to their needs and wishes. How do we do this? Simple: You submit your information with our secure Full-Service Order Form where you can describe in detail your wishes, select fonts and font colors, and many, many more options, and we'll then, based on your total input, prepare a virtual mug decoration for your evaluation and acceptance, along with our detailed price confirmation. All this is actually done by real persons who are qualified for this type of work, and not by a machine. You will be able to actually see what your finished and decorated coffee mug might look like as all our virtual mug decorations are prepared by professionals after they evaluate the quality of your digital image or digital photo. We know that this may seem very cumbersome and slow to some of our customers. However this is an ordering method that has proven itself over many, many years as many of our customers would like to use digital image files and digital photos that are, absolutely, not fit for the decoration of our quality photo coffee mugs. We offer several different ways for our customers to send us and/or up-load their digital image file and digital photos. On such file-up-loader can be found here. But please consult our ARTS section for other methods, tips and suggestions. And, as always, your credit card will only be charged once your mug order has shipped. That is, AFTER your mugs are decorated, and not BEFORE, as our competition does. Sounds fair? We let you be the judge. Thank you.
This is terrible! You made the mug the way it was pictured below- THEN YOU PAINTED THE MUG BLACK!!! RIGHT OVER THE PICTURE!!! What in the world would make you think that anyone would want a picture put on a mug- then painted over so you can't see it????   Please replace this mug with a white mug with my picture I ordered.  DO NOT PAINT THE MUG BLACK!   Please respond, and let me know how you are going to correct your error. A. N.    -  March 23, 2007	Hello A.N., Thank you for your e-mail and observations. We're sorry to have to inform you that we decorated and shipped to you exactly as you had ordered and confirmed in writing, namely a 15-oz black Morph mug decorated with your digital image file. If you fill the mug with a warm or hot liquid, the mug will turn white and you'll be able to see the decoration with your image. Should you require further details on this, you might want to consult the below web page where our Morph or Chameleon mug decorations are described in more details and also offer an animation of the Morph effect: http://www.giftmugs.com/Morph-Coffee-Mugs.htm Please contact us should you have further questions.
Was browsing your site to place and order and stumbled upon your feedback page. I needed some encourgement today on how you can never please some people. I never thought you could call the B.B.B. on a mug company. Imagine that.    Thanks for the honesty. Pretty creative. Bec:) Hi,  Just had a logo made for my company and would like to purchase about 50 mugs to start with. In searching for the best price, I have found mugs to start at 1.50 a mug plus shipping. I am new to this so if you could humor me I would appreciate it. Why the price difference on your mugs, I think the ones I was looking at started at 15.00. (a mug?) Workshop is next Friday and might order tomorrow. Thanks, Bec:) Yeah, I can see that. good point. I have two colors in my logo, black and red. So, it does sound pretty simplistic and I just want to put one phrase under the logo. Will keep you in mind for other ventures though that require more depth of color! Thanks for the quick response.  -  June 18, 2007	Hello Becky, Just try and buy just one (1) mug from our competition. Ask them for full continuous color mug decorations, not just 2 or 3 or 4 colors but up to millions of colors with our mugs, without any limit.  Ask them for a photo on their coffee mugs, while you're at it. They'll tell you....maybe, if they're honest. Now if your logo only has 3 spot colors, for example, go with them. They are less expensive with this kind of coffee mug decoration. Ours is a completely different kind of cup, so to speak. Thanks for having contacted us. giftmugs by Bitmark, Inc. The price you mention that you found on the Internet is most likely to be a per mug price for orders of or more than 288 mugs per order or even more. Our price, by contrast, is the price of one (1) single coffee mug and if you order more mugs, our prices decrease substantially. We can also personalize each coffee mug with a different text or name, a feature our competition cannot offer at any reasonable price. Also, our prices include full colors, not only 2 or 3 colors and we do not charge any set-up fees, color separation fees, nor any other fees, nor do we add charges for additional colors. Our prices are all inclusive, except for shipping and handling charges. So if you add it all up, our prices are extremely competitive and you can order just one (1) mug.
I finally received the mug, last monday it was not delivery to me ontime, eve when I paid express mail, and also in the pre-approval mug, the color which I had picked up was not submited to me, therefore I said the mug was good, but when I got it, the mug its blue (dark blue) and the letters and the picture are really, really hard to see, I would it appreciate it, if you would it let me know or when sending the pre-approve picture you would it send it blue, like it is supposed to appear, there I think you guys should re-send me a new white mug where the letters and picture can really be appreciated. Thanks, jorge Hello! I just wanted to apologized, I follow all the steps as indicated in observations, everything workout pretty good. I guess I was so desperate to see my first coffee mug, that i forgot to read and remember the instructions.  Again please accept my apology. I  will recommend your company with everybody. Thanks (July 09, 2007)	Hello Jorge, Thank you for your e-mail and observation to which we'd like to make the following two observations: First Observation: We sent you gift mugs order with Overnight/Next Day delivery even though you only paid for 2nd Day delivery. What happened is that your gift mugs package could not be delivered next day as there was nobody at the shipping address you supplied to accept your package, and as you know, these deliveries have to be signed for. Please consult this tracking information for more details on your mug shipment: Label/Receipt Number: EO93 xxxx 201U S Detailed Results: - Delivered, July 02, 2007, 2:16 pm, xxxx 20901 - Notice Left, June 29, 2007, 7:28 pm, xxxx 20901 - Notice Left, June 29, 2007, 11:32 am, xxxx 20901 - Arrival at Unit, June 29, 2007, 8:15 am, xxxx 20904 - Enroute, June 29, 2007, 4:50 am, xxxx 20898 - Enroute, June 28, 2007, 7:56 am, ORLANDO, FL 32899 - Acceptance, June 27, 2007, 5:35 pm, ORLANDO, FL 32899 - Electronic Shipping Info Received, June 27, 2007 Second Observation: You ordered and confirmed in writing, and we shipped, a blue Morph coffee mug. Please try to fill your coffee mug with some hot liquid and your mug decoration will appear exactly as you ordered it and as it appeared on the virtual mug decoration you evaluated and accepted. For further details on our Morph of Chameleon mugs you might want to consult this link. Thank you. Please contact us should you have further questions. Thank you for your order giftmugs by Bitmark, Inc.
I received my order of custom designed mugs.  ID xxxx They are black and my pictures and words are there but you can't see them! During the design process the only option I saw was Blackstone (I thought it was a special sturdy type of ceramic) with no explanation of what it is, and the example of what the mug would look like had a white background and looked fine. I want to return these mugs with the same design in exchange for white mugs as the sample of my design showed. Please don't take offense but I can't see how people can ship mugs with pictures that you can barely see - I should have received an email telling me that there was a problem with the design and mug. Let me know what to do next.  I am impressed with the ease of making a custom mug and getting it to me but not the mugs themselves. K. S. (Oct. 05, 2007)	Hello K. S., Thank you for your order and subsequent observations (see copy of your e-mail to the left). Please permit us to indicated exactly what you ordered from us as follows: "11-oz Black Morph coffee mug different decorations with art AS submitted with one-line personalization with Arial font in black" Please note that we decorated and shipped to you in a very timely manner mugs exactly as ordered by you; and that we are not familiar nor know any coffee mugs of the type you call: "Blackstone" nor mention this term in any of our web sites. Our temperature-sensitive, color-changing Morph mugs are clearly described in our web site and we even offer an animation of the color-changing effects. For details you might want to consult here: http://www.giftmugs.com/sampler/Morph_animations.htm Please permit us to suggest that you fill the cold and now "black" mugs with some hot liquid and all your mug decorations will appear on the then white coffee mugs. This is the Morph temperature-sensitive, color-changing effect. The order form from where you placed your order also very clearly indicates that all orders are final and cannot be exchanged nor refunded. Thank you for your order and we hope that you will enjoy your custom-decorated Morph coffee mugs for a long time. Sincerely, giftmugs by Bitmark, Inc.
Hello...I run the molly pitcher tourist center on the New Jersey Turnpike in Cranbury.  A handicap woman from Osgood Indiana contacted me regarding her collection of mugs.  She has almost 1100 of them and her newspaper wants to do an article on her mugs.  She had odd mugs, destination mugs and state mugs.  The problem is she is missing 2 mugs.  New Jersey & North Dakota.  We have sent her the New Jersey one from our gift shop (at no cost to her) and I was hoping you can help her out with a North Dakota mug.  If you can I will forward her information to you  It's something she has worked so hard on and if you talk to her she is so proud of what she has collected. Please let me know what you can do. Thank you.	Hello Thank you for your e-mail and interesting observations about the "mug lady" in Indiana. Indeed, 1,100 mugs is a lot of mugs and she's still missing a mug or two .... We'd be pleased to send her our North Dakota State mug so that she can complete her collection. Just e-mail us her complete shipping address and phone number and we'll take care of it from here. We look forward to hearing from you shortly. giftmugs by Bitmark, Inc.   (Oct 08, 2007)
I ordered a Bach coffee cup from you....and just received it Did you know that you MISSPELLED the word "fugue" .... it's not "fuge" as it is misspelled on the cup!!!! Do I get a refund??!! thanks Tom  Cxxxx   (Oct 08, 2007)	Hello Thomas  Cxxx, We just received your e-mail about your Johann Sebastian Bach coffee mug order and your observations. Please note that all orders place from our PayPal order web site are final and not refundable nor returnable. Please read our Company Policies which you fully accepted by placing your order with us for further details. Also, the mug decoration on the coffee mug you ordered is exactly as shown in our web sites. Furthermore, there is no misspelling as the correct spelling in German of the word in question is:  Fuge, just as Bach, a German, spelled it. Now, if you require custom text or "corrected" text, maybe you should have ordered a custom mug design supplying your own text and digital decoration. The decoration of customer-supplied digital designs and digital images is our specialty. Thank you for your order. Sincerely giftmugs by Bitmark, Inc. ================== P.S. The mug decoration offered here is a copy of the Manuscript and one would presume that a German author would most likely use the German language for his/her works.
I have completed the order now for the fifth time.  I did not find a pay-pal link anywhere during the order or shopping areas. I use pay-pal often. Please accept my order as is and either bill me or connect me to pay pal. Your order site could be made a lot easier to use. More written instruction would be of help.   Thanks - Judy L. - Nov 07, 2007	We're very sorry to hear that you could not locate our PayPal order form and that you feel that we do not provide more written instructions. This is rather curious, as most other customers tell us that we provide too much information and too many links to our PayPal order pages. As you can see, it is very difficult to please all our many customers but we try our best. Please permit us to supply some links to some of our various web sites where you can order pre-decorated coffee mugs, create your own coffee mug decorations and where you can even use our Full Service Order Form for a great varieties of options. We sincerely hope that one of them will be suitable for your needs. Thank you. Our fully automated Coffee Mug Design Creator and Digital Image Generator with PayPal Order and Payment Facilities;   Full Service, Secure Order and Payment Form;   Pre-decorated coffee mugs. Easy one-click order and payment web site;   Gift Mugs Shopping Cart with full payment and price quotation facilities;   Original Gift Mugs, custom-decorated coffee mugs web site;   Easy Ordering of any of our coffee mugs, blank or decorated with our or your coffee mug designs and mug decorations.
The mug we recieved is really poorly made.  The picture is so dark you can barely tell it is on the mug.  The original picture was a daylight picture, and is very bright.  There is no reason it would show up this dark.    My wife was very disappointed when she opened it and we wondered how anyone would have packed and shipped the mug to us without doing a quality check.    We would like to send the mug back and have it replaced with one of better quality.  If you are unable to do this, we will ship it back and would like a full refund.  Please let us know how we may solve this issue in the quickest way.   Thank you. Jxx Pxx Nov 20, 2007	Hello Jxx Pxx, We're very sorry to hear that you think that our custom-decorated Morph coffee mugs are very "poorly made" and are rather surprised that you reached this conclusion without any further investigation, as all our decorations are quality decorations using digital image files exactly as submitted by our customers. For your information, you ordered as follows: 11-oz Black Morph coffee mug with mug handle to right of decoration with art work AS submitted by customer,   and we shipped exactly as you ordered by decorating our black Morph coffee mugs with this digital image file exactly as you sent it to us, namely: This very decoration is also printed onto the coffee mug we shipped to you, exactly as you ordered it, namely, 11-oz Black Morph. To help clarify this, you might want to read the following: Our temperature-sensitive, color-changing Morph mugs are clearly described in our web site and we even offer an animation of the color-changing effects. For details you might want to consult here: http://www.giftmugs.com/sampler/Morph_animations.htm Please permit us to suggest that you fill the cold and now "black" mugs with some hot liquid and all your mug decorations will appear on the then white coffee mugs. This is the Morph temperature-sensitive, color-changing effect. The order form from where you placed your order also very clearly indicates that all orders are final and cannot be exchanged nor refunded. Our order page says, and we quote: "Please consider this as all mug orders placed from our Coffee Mug Design Generator are Final and cannot be changed, cannot be credited nor will be refunded and will be shipped only to the address supplied by and with PayPal. We decorate our mugs with the designs AS YOU CREATED THEM. Orders created with this coffee mug design generator are FINAL and cannot be cancelled, returned, nor will any credit be issued. We use your information exactly as you supply it - the good and the not so good. If you cannot accept these conditions, please do not place your order. Thank you." Thank you for your order and we hope that you will enjoy your custom-decorated Morph coffee mugs for a long time. Sincerely, giftmugs by Bitmark, Inc.
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