Gift Mugs make great coffee Mug Gifts
   

Custom Imprinted, Full-Color, Personalized Ceramic Photo Coffee Gift Mugs 
by the Small Quantity Specialist
 

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What you asked us: Our Response:
I received the mug I ordered from the order # xxx.  I thought I had ordered a blue mug with gold lettering.  What I received was a blue mug with black lettering that you can barely see on the blue mug. 
Did I order the wrong thing?  What went wrong?  L. G. O.
WOW,  that's even cooler than I thought.  Thanks for your reply. L. G. O.
 We shipped and you received exactly as you ordered, namely:
an 11-oz Blue Morph ceramic coffee mug 
with "golden" lettering which will appear as soon as you fill the mug with a hot liquid.

Please contact us should you have further questions.
I am very dissatisfied with the order I recently placed with your company.  I have ordered mugs from you before but this was the first time I tried a black mug.  First of all, my image and text did not appear at all.  I understand that you don't do refunds but why offer a font color on a black mug if YOU KNOW IT WON'T SHOW UP??  When I put my image and the font color on a black background it looked fine.  I am not in the mug business so how am I supposed to know your process and what will and will not appear on a black background?  I paid $40 for a cheap black mug that is not even black.  That's my other big issue.  It looks like an ashtray, not a nice black mug.  The mug is streaked with varying shades of gray and it even looks like there are little white bubbles around the bottom rim.  And the bottom of the mug is crusted with excess material.  I'm not a picky person but this is ridiculous.
 
I would very much appreciate it if you would either give me my money back or send me my design on a white mug.  I have been pleased with your workmanship in the past and am just amazed at the poor quality of the cup I received yesterday in the mail.
 
Rebekkah Bxxx
Dec 11, 2007

And here is Rebekkah's subsequent reply:

I am so sorry.  I feel very stupid right now.  I apologize for the rude message I sent.  Maybe next time I will pay more attention to what I'm ordering!
 
I love the mug, it worked great when I filled it with hot water.  I will continue to use your website and purchase your product when I need unique gifts.
 
Thanks for being so understanding with a pretty rude customer!

Dec 12, 2007

 Hello Rebekkah Bxxx,

We're very sorry to hear that you are very dissatisfied with your mug order and are rather surprised that you reached this conclusion without any further investigation, as all our decorations are quality decorations using digital image files exactly as submitted by our customers.

For your information, you ordered as follows:
11-oz Black Morph, Handle to RIGHT of decoration  with art work AS submitted by customer,
 
and we shipped exactly as you ordered by decorating our black Morph coffee mugs with the digital image file exactly as you created it with our fully automated Digital Image Designer. This very decoration is also printed onto the coffee mug we shipped to you, exactly as you ordered it, namely, 11-oz Black Morph.

To help clarify this, you might want to read the following:

Our temperature-sensitive, color-changing Morph mugs are clearly described in our web site and we even offer an animation of the color-changing effects. For details you might want to consult here:
http://www.giftmugs.com/sampler/Morph_animations.htm

Please permit us to suggest that you fill the cold and now "black" mugs with some hot liquid and all your mug decorations will appear on the then white coffee mugs. This is the Morph temperature-sensitive, color-changing effect.

The order form from where you placed your order also very clearly indicates that all orders are final and cannot be exchanged nor refunded. Our order page says, and we quote:

"Please consider this as all mug orders placed from our Coffee Mug Design Generator are
Final and cannot be changed, cannot be credited nor will be refunded and will be shipped only to the address supplied by and with PayPal.

We decorate our mugs with the designs AS YOU CREATED THEM.

Orders created with this coffee mug design generator are FINAL and cannot be cancelled, returned, nor will any credit be issued. We use your information exactly as you supply it - the good and the not so good. If you cannot accept these conditions, please do not place your order. Thank you."


Thank you for your order and we hope that you will enjoy your custom-decorated black Morph coffee mug for a long time as your mug will be completely white as soon as some hot liquid is in it. This is exactly the way this is meant to be.

Sincerely,
giftmugs by Bitmark, Inc.
Dec 11, 2007
Look what this web page
http://www.jpservicez-searcharticles.com/article.detail.php/297919/12/Food/109/Coffee/Where_to_Buy_Coffee_Mugs_Online
 has to say about Gift Mugs:

GiftMugs.com

So you really want a personalized coffee mug? GiftMugs.com offers you a wide selection of personalized coffee mugs. Their mugs are generally custom designed to fit almost any occasion. If you are planning give a present to your friends, relatives, co-workers, and other prospects, you can make sure that you can find the coffee mug that will suit them.

Unlike the other online coffee mugs portals, this site will create your design from scratch. They do not have any catalogue for you to choose the design you want to be printed to your mug; however, you can get some good ideas by just visiting their site.
To Whom It May Concern,
I received today the mug that I designed as a Christmas gift and am extremely dissapointed with the product.  The picture and text is correct, but it was supposed to be on a WHITE background as seen in the attached jpeg.  The mug is black as ordered, but the white background is missing making the text and picture hardly visible.  Not only am I appaled by the mistake, I am amazed that you would ship out a product that looks like a plain, blank mug.  I would like a return authorization code and would like to know if this can only be redone/replaced in time for Christmas, or if I can simply receive a refund to take my buisness elsewhere.  I have attached both the picture (with WHITE BACKGROUND) that was supposed to appear on the mug as well as a picture of your "finished product".  Let me know how to proceed.
-H L
Dec 12. 2008		 Hello  H L

Thank you for your e-mail and concern about the aspect of your temperature-sensitive Morph or Chameleon coffee mug order.

Please be assured that we decorated your Morph coffee mug order exactly as you ordered it,
namely as a Morph coffee mug.

You may want to take a look at the label at the bottom of the coffee mug:
or at the enclosed Packing List where we supply information about our Morph or Chameleon coffee mugs, namely:

Pour any hot liquid into them and your mug decoration will appear exactly as you designed and created it.

For additional information you may want to also consult here:
http://www.giftmugs.com/Morph-Coffee-Mugs.htm

Thank you for your Morph coffee mug order.
My wife and I purchased 4 coffee mugs for $167.80 which had my families Sawblade Ranch logo on one side and a picture on the other side. We recived the mugs yesterday and the mugs are so dark that you cannot even see the logo or the picture. I cannot believe that you would send these mugs out, even if that is the color of mug we selected. The person printing the mugs should of had the foresight to see that the logo was not able to be seen and contacted us to pick a different color mug. I would like to return the mugs and have gigtmugs.com reprint the mugs on a white coffee mug. Please let me know if this can be accomplished.

C.L.

 Hello  C. L,

Thank you for your e-mail and concern about the aspect of your temperature-sensitive Morph or Chameleon coffee mug order.

Please be assured that we decorated your Morph coffee mug order exactly as you ordered it, namely as a Morph coffee mug.

You may want to take a look at the label at the bottom of the coffee mug:
 or at the enclosed Packing List where we supply information about our Morph or Chameleon coffee mugs, namely:

Pour any hot liquid into them and your mug decoration will appear exactly as you designed and created it.

For additional information you may want to also consult here:
http://www.giftmugs.com/Morph-Coffee-Mugs.htm

Thank you for your Morph coffee mug order.

With best regards,
giftmugs by Bitmark, Inc.
Hi, I just received a mug with my name on it and on one side the name is spelled correctly and on the other it is not! Please look in to this matter and determine whether it is your error or the "designer's". I would rather not mention it to the person who gave me the gift, but I would also rather not have a mug with my name misspelled either.
Regards, Michael

Thank you for your timely response… perhaps I may better explain the situation.  The mug was a gift and if the mistake was that of the giver, I would rather have not mentioned it to her, so she didn’t feel bad…too late for that.  If the mistake was that of giftmugs.com, then I would have mentioned it to her so giftmugs.com could make it right…

Additionally, it seems that we may have different perspectives on whether or not this order was handled in a professional manner.  To me, professional means customer satisfaction.  In the event that an order came in and a name was written twice on the same mug but a very common misspelling occurred on one side of the mug but not the other, it seems to me that a professional would contact his/her client and confirm whether or not the difference was intentional, thus providing the highest level of accuracy and therefore product quality. 

Were your company able to replace the mug at no charge, I would be grateful; however, your website is clear about errors and therefore I understand if exception will not be made.  Either way this mug is a keepsake and will be a lasting memory, both of the occasion for which it was gifted and of giftmugs.com, and its customer service.

Best regards,
Michael Cross

 Hello Michael Cross,

Thank you for your e-mail and observations.

Normally we do not respond to e-mails from third parties, that is, persons not directly responsible for the transaction at hand. Please remember that we do not have any business relationship with you, Michael Cross, and hence do not owe you any answers or explanations. But we'll make an exception to this rule by also sending a copy of this e-mail to the person who actually designed and placed this order with us, namely Vxxx Sxxx.

Indeed, the two (2) different designs can be very easily verified by going to the Designer account and checking out the 2 designs found there: they are different, indeed.
As very clearly stated in our web site we decorate all mugs with the designs AS IS and do not change them (nor proof-read them), and all sales are final.

The error is not ours nor our Design program's, but exclusively of the person who designed and ordered; it and it can be seen and verified in the database of our Design program.
We decorated this mug order in a very professional manner in the best quality and shipped it very timely.

Sorry, not to be able to provide a different answer to your question. Maybe you should take up this problem with Vxxx Sxxx.
We do not understand why you'd contact us and not the ordering party instead?

Sincerely,
giftmugs by Bitmark, Inc.
 

 
   
   
   
   
   
   


 

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