• I want to order a sizeable quantity of mugs but before ordering I would like to see a sample mug. How do you handle this?
  
  

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• I want to order a sizeable quantity of mugs but before ordering I would like to see a sample mug. How do you handle this?
  
  Many of our customers need to see an actual sample of their mugs before we begin with the decorating process of their larger mug order. Sometimes color shift will be present and, depending on the digital artwork submitted, apparent "misalignments" might be unavoidable.

  We gladly prepare and ship sample mugs with the actual decoration on them. We will charge such sample mugs the same prices, incl. S&H, as listed in our price list based on the amount of sample mugs ordered and shipped.

  You can even use our handy cost estimator for single-mug orders.

  You order a sample mug just as if you where ordering a regular mug order with our secure order/payment form. Just indicate somewhere in the form that this is to be: 
  a Sample Mug for a larger, future order.

  Once the Sample Mug is approved by the customer we begin with the decorating process of the order and discount-down the price of the sample mug(s) to the per mug price of the total order.

  Shipping and Handling charges, however, are, as always, not refundable and are charged to the customer as we have no influence over these costs.
  
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